ROXWEL*Meiban Doors & Windows Service Process

I. Service Flowchart

Customer Consultation → Demand Communication → Provide Size → Scheme Design → Sign Contract → Production → Delivery and Use → After-sales Service

II. Phase Decomposition and Description

1. Pre-sales Phase

Customer Consultation

Service Content: Receive customer consultation through telephone, official website, offline stores and other channels.

Output Materials: Product Manual, Quotation (Basic Price Range).

Time Node: Immediate response, provide preliminary information within 24 hours.

2. Demand Communication:

①.Service Content:

Understand customer needs (door and window type, material, size, budget, etc.).

Preliminary online communication to answer technical questions.

Notes: Record customer special needs (such as sound insulation, anti-theft, waterproof level).

②. Sales stage.

③. On-site environmental measurement.

3. Service content:

Evaluate the installation environment (wall structure, water and electricity pipelines, etc.).

Output data: measurement report (including dimension drawing, environmental assessment).

4. Scheme design:

Service content:

Provide door and window design drawings (including 3D renderings).

Clear details such as material, color, hardware accessories, etc.

Output data: design plan, detailed quotation (including material list).

Note: The customer confirms the plan and signs to take effect.

5. Signing the contract

Service content:

- Sign a formal contract (including construction period, payment method, warranty terms).

- Collect advance payment (50%).

- Output data: Stamped contract, payment voucher.

6. Production

- **Service content**: The factory produces customized doors and windows according to the design plan.

- **Time node**: 7-15 days for conventional products, extended for special processes.

- **Notes**: Regularly feedback production progress to customers (such as WeChat notifications).

7. After-sales service**

- **Service content**:

- Free replacement of accessories within 2 years of warranty period (non-human damage).

- Lifetime warranty service and maintenance consultation.

- **Contact information**: 24-hour customer service hotline, online repair form.

III. Service commitment**

1. **Transparent charges**: No hidden additional items after the contract is signed.

2. **Construction period guarantee**: Delivery strictly in accordance with the time limit marked in the contract.

3. **Lifetime maintenance**: Only material cost will be charged after the warranty period.

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IV. Customer notice**

- **Preparation before measurement**: Clean the installation area to ensure there are no obstacles.

- **Inspection items**:

- [ ] Whether the doors and windows open and close smoothly.

- [ ] Whether the sealing strips are complete.

- [ ] Whether the glass has scratches or air leaks.

- [ ] Whether the hardware accessories are firmly installed.

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- **Complaint channel**: Call 18688210866 or send an email to 84144622@qq.com.